Shipping policy

Le Dor Studio — Shipping Policy

Every Le Dor order ships fully insured, signature-required, and in discreet packaging from our studio in Los Angeles, California. Free shipping applies to all U.S. orders.

Processing times

Each piece is inspected, cleaned, and certified before it leaves the studio. Processing time is the time from order to shipment; it does not include transit.  Processing time 3-5 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 12:00 p.m. PT begin processing the next business day. Needing a piece by a specific date? Email us before ordering and we will confirm whether we can meet it.

Shipping within the United States

We ship with FedEx or UPS. Shipping is free on every U.S. order, and expedited options are available at checkout.

  • We do not ship to P.O. boxes, APO/FPO addresses, or freight forwarders.
  • Orders over $5,000 may be shipped to a FedEx or UPS location for secure pickup with a government-issued photo ID.
  • We ship to the billing address on file. Shipping to a different address may require additional verification, which can add 1–2 business days.

International shipping

We ship to Canada, the United Kingdom, the European Union, Australia, Israel, and the United Arab Emirates via FedEx International Priority. Transit is typically 3–7 business days after processing.

  • Cost. A flat $50 per order, insured and signature-required.
  • Duties and taxes. International orders are shipped with duties and import taxes unpaid. The recipient pays them to the carrier on delivery. Refused packages are returned to us, and the original shipping and return costs are deducted from the refund.
  • Customs. Each piece is declared at its full purchase value. We cannot mark orders as gifts or declare a lower value.
  • Not listed? Email us before ordering; we review other destinations case by case.

Address changes, lost, or damaged packages

  • Address changes. Email us within 24 hours of ordering. Once a package has shipped, we cannot redirect it; carriers do not allow rerouting of insured jewelry shipments.
  • Lost or delayed. If tracking has not updated in 3 business days, contact us. We will open a claim with the carrier and, once it is resolved, replace your piece or refund you in full.
  • Damaged or tampered. If the outer box looks opened or damaged, refuse the package or photograph it before opening, and email us within 48 hours of delivery.
  • Delivered but not received. Once the carrier records a signature at your address, the package is considered delivered. We will still help you file a claim with the carrier.

Questions

Email info@ledorstudio.com. Please include your order number.