LeDor Studio Return & Refund Policy
At LeDor Studio, we stand behind the quality of every piece we sell. If you are not completely satisfied with your purchase, you may request a return subject to the terms and conditions below.
Return Eligibility
You have 14 calendar days from the date your order is marked as delivered to submit a return request. Return requests submitted after the 14-day period will not be accepted.
All returns require prior written authorization from LeDor Studio. Merchandise returned without an approved Return Authorization (RA) will be refused or returned to the sender at the sender's expense.
To be eligible for a return, the item must meet all of the following conditions:
- Be unworn, unused, and free from scratches, damage, wear, sizing, alterations, or modifications.
- Be in brand-new, resalable condition.
- Include all original packaging, jewelry boxes, pouches, inserts, protective materials, tags, certificates, grading reports, authenticity cards, and any complimentary gifts included with the order.
- Include proof of purchase.
Any missing packaging, documentation, certificates, accessories, promotional gifts, or signs of wear may result in the return being rejected or a reasonable restoration fee being deducted from your refund, at LeDor Studio's sole discretion.
Non-Returnable Items
The following items are final sale and are not eligible for return, refund, or exchange:
- Final Sale items
- Items that have been resized, altered, repaired, or modified after delivery
- Items showing signs of wear, damage, misuse, or improper care
- Products returned without original packaging or required documentation
- Any item that has been intentionally damaged or altered after delivery
- Return Authorization
To initiate a return, email info@ledorstudio.com with:
- Your order number
- The item(s) you wish to return
- The reason for your return
If approved, you will receive detailed return instructions and, for eligible domestic returns, a prepaid return shipping label.
Approval of a return request does not guarantee approval of a refund. All returned merchandise is subject to inspection upon receipt.
Domestic Returns
If your return is approved:
Use only the shipping label provided by LeDor Studio.
Package the item securely using all original packaging.
Do not combine returns from multiple orders without written approval.
Returns that are improperly packaged or damaged during return shipment due to insufficient packaging may be denied.
International Returns
International customers are responsible for arranging and paying for their own return shipping.
Original shipping charges, duties, taxes, brokerage fees, customs charges, insurance, and return shipping costs are non-refundable.
Customers are responsible for ensuring that all customs documentation accurately identifies the shipment as "Merchandise Return."
Any duties, taxes, brokerage fees, customs charges, storage fees, or carrier charges billed to LeDor Studio because of an incorrect declaration or failure to comply with customs requirements will be deducted from the customer's refund.
International returns must be fully insured and shipped with tracking. LeDor Studio assumes no responsibility for packages that are lost, stolen, delayed, damaged, misdelivered, or held by customs during transit.
Inspection Process
All returned merchandise undergoes a thorough inspection by our quality control team.
LeDor Studio reserves the sole and absolute right to determine whether returned merchandise:
- Is authentic
- Has been worn or used
- Has been altered or damaged
- Meets our return eligibility requirements
Our determination following inspection shall be final.
If a return does not meet our requirements, the merchandise may be:
Returned to the customer at the customer's expense, or
Subject to a restoration or replacement fee where applicable.
Damaged, Incorrect, or Defective Items
Please inspect your order immediately upon delivery.
Any claim involving:
- Shipping damage
- Manufacturing defects
- Missing items
- Incorrect merchandise
must be reported to info@ledorstudio.com within 48 hours of delivery and accompanied by photographs of the product, packaging, and shipping box.
Failure to notify us within this period may result in denial of the claim.
Refunds
Refunds are issued only after:
- The returned merchandise has been received,
Successfully inspected,
- Approved by LeDor Studio.
If approved, refunds will be processed to the original payment method within approximately 10 business days.
Shipping charges, insurance fees, expedited shipping fees, customs duties, taxes, brokerage fees, gift wrapping charges, and other service fees are non-refundable.
Your financial institution may require additional processing time before the refund appears in your account.
Fraud Prevention
To protect our customers and our business, LeDor Studio reserves the right to:
- Refuse returns that appear fraudulent or abusive.
- Limit or deny future purchases or returns.
- Require additional identity verification before approving a return or refund.
- Refuse returns involving suspected counterfeit merchandise, product substitution, tampering, or abuse of our return policy.
Limitation of Liability
Once a return shipment has been accepted by the shipping carrier, LeDor Studio is not responsible for loss, theft, delay, damage, customs holds, or carrier errors affecting the returned merchandise. Customers assume all risk of loss until the package has been received and accepted by LeDor Studio.
Right to Modify
LeDor Studio reserves the right to refuse any return that does not comply with this policy and reserves the right to modify this Return & Refund Policy at any time without prior notice. The version published on our website at the time a return request is submitted shall govern that return.